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Navigate to mvcdc.deskpro.com or select ‘MVCDC Support’ from the MVCDC Intranet home page.
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Click on the LOGIN button at the top left of the screen
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Login with the same EMAIL ADDRESS and PASSWORD you use to access your Outlook email
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Click on the CONTACT US link in the left-most box at the top of the screen
1. Select the DEPARTMENT by clicking on the down arrow in the drop-down box. The rest of the form will change, depending on the specific department you select.
2. For IT, select your specific sub-department by clicking on the down arrow in the dropdown box
3. For IT, Maintenance, & Payroll departments, select your CENTER location by clicking on the down arrow in the dropdown box
4. Then, select your CLASSROOM or OFFICE by clicking on the down arrow in the sub-dropdown box
5. For Payroll, select your PAYROLL CATEGORIES by clicking on the down arrow in the dropdown box
6. For Payroll, enter your CONTACT NUMBER and SUBJECT of your issue into the text boxes
7. For Conference Room Setup, enter your Subject of your issue into the text box
8. For Conference Room Setup, select a CONFERENCE ROOM from the Horace Admin building by clicking on the down arrow in the dropdown box
9. For Conference Room Setup, enter a DATE and TIME (including length of time) that you wish to schedule the conference room
10. For Conference Room Setup, Select YES or NO if you will need a LAPTOP for your meeting or presentation
12. For Conference Room Setup, enter the TABLE SETUP TYPE your meeting will need into the text box
13. For Maintenance, enter the MAINTENANCE CATEGORIES by clicking on the down arrow in the dropdown box
14. For all requests, enter a MESSAGE explaining exactly what issue you are requesting assistance with.
Please be as specific and detailed as possible. For example, instead of writing, “My computer isn’t working,” please explain exactly what you were doing before and after your computer failed to work. Include the software or website you were using, or trying to use, when yoy experienced a problem. Include any error messages that you might have received.
14. For all requests, you can ADD ATTACHEMENTS related to your issue or request by dragging the file from a folder into the DRAG AND DROP box or by clicking on the CHOOSE FILES button.
Always include screenshots of any warning or error message you received that is related to your support ticket.
15. For all requests, enter your name and email address into the text boxes. Then click on the blue SUBMIT button
Your ticket will be assigned to the appropriate staff and a member of the Helpdesk Support team, Database Team, or Maintenance Team will respond to your request for assistant as soon as possible.